How To Watch
Buying Tickets & General Instructions
On the FEATURED PROGRAMS page, click on the program you would like to watch. You will then be taken to that program’s page where you will find purchase buttons for that program (Individual Program or All-Access Pass). Note: If you see CC at the end of a film’s description, that means Closed Captioning subtitles are available for hearing-impaired viewers.
After you purchase a rental on the festival website, you will receive an email with the viewing link. If you don’t receive a confirmation email shortly after purchase, please check your SPAM folder. If you are purchasing an all-access pass, you will receive an email confirmation with an orange button that will take you to a webpage featuring all programs you can watch. If you purchased a rental pass for an individual Program, the orange button in the confirmation email will take you directly to your Program.
You can start watching any featured program any time after 8 am on May 24, 2021. Featured programs can no longer be viewed after 11:55 PM on May 31, 2021. Once you press play, it can only be viewed from that one same browser/device for the next 24 hours. Once you start playing, you may stop playing anytime within the 24 hour time, and then hit play and continue.
If you have any trouble with playback, you can always refresh the page without losing access by selecting your browser’s refresh button.
YOU MUST ENSURE YOUR COMPUTER MEETS THE FOLLOWING SYSTEM REQUIREMENTS:
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. WE RECOMMEND USING CHROME AS YOUR WEB BROWSER. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What are the requirements for Windows computers?
Windows 7, Windows 8.1, or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.
Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.
Can I Chromecast content?
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button () on the bottom right-hand side of the player.
Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button () in the bottom right-hand side of the player.
Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.
Why do I see a black screen if I am watching content with AirPay on my TV?
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () on the bottom right-hand side of the player.